FAQ

Can you ship internationally and process international credit cards?

Yes, we can ship internationally and process international credit cards

How can I pay for my order?

We accept payments via iDeal, PayPal, Maestro, Stripe, Visa or MasterCard and AmericanExpress.

How do you ship my orders?

All your orders are sent via Sentcloud, both domestically and international.

How long will it take me to get my order?

For standard shipping (inside NL), you should receive your order within 2-3 business days.
Shipping internationally will take more time but no longer than 3 – 10 business days.

If you experience a delay in receiving your order, contact us immediately and we will help to confirm the status of your order.

Can I cancel or change my order?

We begin processing orders as soon as they are placed,  for this reason we are unable to cancel or make changes.
Returns can be initiated through our returns page.

How do I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form.
If you did not receive this email, your email service provider’s mailing software may be blocking it. 

You can try checking your junk / spam folder or contact us at info@marciano-couture.com

Do you sell wholesale?

No, not at this time. But we can offer bulk discounts when ordering 25 pieces or more.
Please email us for more information or a quote on info@marciano-couture.com

How long does the return or exchange process take?

It takes approximately 4-7 business days to process your return from the time we receive it.
Credit back to your original card may take an additional 4-7 business days depending on  your provider.
The entire process of the return or exchange will take approximately 14 days.

Is my information secure?

Yes, your information is definately secure! 

We use the most common payment services with it`s up to date security technologies to create a secured connection for all transactions, anywhere in the world.